1. Chatbots and AI assistants
Expect to see a lot of robots in ecommerce platforms by 2020. Chatbots and artificial intelligence tools are set to dominate the digital landscape, making the experience of every customer more convenient. These robots can handle the tasks usually assigned to people. By jumping on the AI trend, you can deliver more personalized experiences to your audiences and customers.
2. New payment options
If a customer can’t find his preferred online payment method, he wouldn’t purchase anything. You need to offer a vast range of choices, from Apple Pay and Samsung Pay to PayPal and Google Pay. Digital payments are rapidly overtaking cards and cash payments! In fact, some online retailers are already accepting bitcoin payments.
3. Social media shopping
When creating an online business, it’s best to go with the best ecommerce website builder in Malaysia. However, don’t forget to make the most of your social media presence. Social media is no longer just for likes and shares. People can now purchase products directly from it. If you
want to use social media to improve your online sales, you need to be more creative in posting your offerings.
4. Interactive product visualization
When online shopping, several people hesitate to finalize their purchases since they are not really sure if that item is exactly what they require. Online reviews, quality images and engaging product descriptions are no longer enough. They want to check out the product, hold it and take away all their doubts. Soon, online retailers can utilize augmented reality and virtual reality to market their products in the most unique, engaging way possible.
5. Headless ecommerce
Are you familiar with headless ecommerce? This is a circumstance where the back-end and front-end ecommerce systems are decoupled from one another. This only means that digital sellers can already make changes on their platforms even without undertaking a complete update.